It is strictly prohibited to use the contents of this site for commercial purposes, unless authorization to do so has been granted in writing by WHEREISMAUI.COM. Therefore, you agree to use this site for your own personal review of its contents.
You can shop at WHEREISMAUI.COM with confidence. We have partnered with Authorize.Net , a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. The company adheres to strict industry standards for payment processing, including:
WHEREISMAUI.COM may change, move or delete portions of, or may add to, this web site from time to time.
The informational materials on the website are provided "AS IS" without express or implied warranties. Any interpretation and use of any information contained in this site is under your sole risk.
Any portion of the materials available on this site may include typographical errors. Changes may be made to the website from time to time without notice.
Any interpretation and use or misuse of any products purchased from WHEREISMAUI.COM is under your sole risk.
Under no circumstances, including, but not limited to, negligence, shall WHEREISMAUI.COM be liable for any special or consequential damages that may result from the use of, or the inability to use any products even if WHEREISMAUI.COM or its representative has been advised of the possibility of such damages, losses, and causes of action (wheter in contract or otherwise) exceed the amount you paid to WHEREISMAUI.COM
This site is owned and operated by Where is Maui, LLC. This site is copyright protected. No material from WHEREISMAUI.COM or any Web site owned, operated, licensed, or controlled by WHEREISMAUI.COM may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, noncommercial use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of WHEREISMAUI.COM copyright and other proprietary rights. For purposes of these terms, the use of any such material on any other Web site or networked computer environment is prohibited.
Products shipped average wait time from payment to product arrival is 1-7 business days inside the USA. 2-8 days if located outside the USA.
Calculate your delivery time from zip code: 96753. Sorry, expedited shipping is not available.
All products are delivered by United Parcel Service (UPS) Ground inside.
Where is Maui enables buyers to obtain parcel processing, international shipping, and customs clearance services at checkout. These World Shipping Buyer Terms and Conditions ("Terms") apply to any Items that you purchase through WHEREISMAUI.COM.
Applicability of User Agreement. The User Agreement, User Privacy Notice and all policies posted on our sites (collectively, and as the same may be amended from time to time, "Policies") apply in addition to these Terms. In the event of a conflict or inconsistency between these Terms and Policies, these Terms will control as to all matters that they explicitly address. For all matters not explicitly addressed by these Terms, Where is Maui’s Policies will control.
Description of the Services and Program Fees. The Services are provided by a third party global technology and shipping provider, DHL, FedEx, or UPS. By purchasing an item, you will be entering into a binding contract for the purchase of the item, as well as an agreement with Where is Maui for the provision of the Services, including parcel processing, international shipping and tracking, and customs clearance. You acknowledge and agree that Where is Maui may use third party logistics providers, shipping carriers, customs brokers, freight forwarders, and/or other subcontractors under contract with Where is Maui to assist it in performing the Services.
Roles of the Parties.
Global Shipping Program (United States). Any transaction for a GSP Item that is located in the United States ("US") will be treated as a routed export transaction per the requirements of the US Export Administration Regulations (15 Code of Federal Regulations Part 730 et seq.) and the Foreign Trade Regulations (15 Code of Federal Regulations Part 30). In a routed export transaction, you as the buyer assume responsibility for the customs clearance and transportation of the item to be exported from the United States as well as importation of the item in compliance with all applicable laws and regulations of the country into which the item is being imported.
Your Role as Foreign Principal Party in Interest. You (or the recipient of the Item that you purchase, if someone other than you) are the Foreign Principal Party in Interest in connection with the exportation and importation of the Item. You will authorize Where is Maui or, at its discretion, one of its service providers as an agent to facilitate the export and customs clearance of the Item. If applicable, this will include requesting any necessary export control licenses required under the US Export Control Regulations (15 Code of Federal regulations Part 730 et. seq.). Under a routed export transaction, you are responsible for ensuring that your purchase, exportation, and importation of the Item comply with all applicable laws and regulations. Your purchase and consent to these Terms during checkout constitutes formal notification to your Seller that you are assuming responsibility for the export shipment of the Item pursuant to a routed export transaction. Without limiting the foregoing, you agree: (i) to comply with all applicable US export laws and regulations, including, but not limited to, the requirements of the Export Administration Act of 1979, as amended, and the Export Administration Regulations promulgated thereunder (ii) that all products and technologies that you purchase and direct your Seller to send to Where is Maui shall only be exported, re-exported or otherwise transferred, directly or indirectly, in accordance with these laws and regulations; (iii) that you will not export, re-export, or otherwise transfer, directly or indirectly, or request Where is Maui to export, re-export, or otherwise transfer, any products and technologies to any destination or to any person if this would be prohibited, in whole or in part, by any US law or regulation or would otherwise be prohibited by any US government entity or agency; and (iv) to notify immediately eBay and Where is Maui in writing if you or one of your affiliates are or become listed in any Denied Persons List or if your export privileges or the export privileges of any of your affiliates are otherwise denied, suspended or revoked, in whole or in part, by any US government entity or agency. Additionally, as the importer of the Item, you are responsible for ensuring that your purchase, importation, possession, or use of the Item, or that of your consignee, complies with all laws and regulations of the country into which the Item is being imported.
Power of Attorney. You grant to Where is Maui (and, to the extent necessary, its third party service providers) a "Power of Attorney" authorizing Where is Maui and/or its service providers to act as your agent(s). Pursuant to 15 CFR § 30.3 (b)(3), in a routed export transaction the authorized agent can be the "exporter" for export control purposes as defined in 15 CFR 772.1 of the US Department of Commerce Export Administration Regulations ("EAR"). In its role as agent, Where is Maui will be authorized to retain customs brokers and/or freight forwarders for the purpose of transacting customs business with all relevant export, customs and revenue authorities on your behalf. In addition, you authorize the customs brokers and/or freight forwarders selected by Where is Maui to make, endorse, sign, declare and/or swear to any customs, entry, withdrawal, declaration, certificate, bill of lading and/or any other documents required by law or regulation in connection with the exportation, importation and/or transportation of the Item that is shipped or consigned to you or your designee for shipment out of the United States and into any other country. However, you will bear the liability for any violation of US export laws and regulations or import laws in the destination jurisdiction, with the exception of violations caused by incorrect information provided by your Seller.
Where is Maui Role as US Principal Party in Interest. Where is Maui is responsible for shipping the Item to a facility located within the United States (the "US Shipping Center"), where MY US will process the Item for international shipment. Your Seller is the US Principal Party in Interest. The routed export transaction will effectively shift export liability from your Seller to you and your forwarding agent, as described in these Terms. The routed export transaction is subject to EAR and all parties to the transaction must comply with EAR to the extent each participates in the export of your item. Your Seller is liable for the accuracy of information that your Seller provides about the Item. Your Seller has agreed to provide accurate and complete information about Items and to respond timely to any requests for information from MY US and/or Where is Maui. Such information is required for compliance with US export and customs clearance requirements.
Where is Maui' Role as Your Forwarding Agent. By purchasing the Item and consenting to these Terms, you authorize Where is Maui to act as your agent for the shipment and delivery of the Item. As your appointed forwarding agent, Where is Maui will delegate tasks to MY US to: (A) make export classifications and complete export filings, including but not limited to, preparing and transmitting any Electronic Export Information or other documents or records required to be filed by the US Census Bureau, US Customs and Border Protection, Bureau of Industry and Security, and/or any other US government agency, (B) arrange for the importation of the Item, including, but not limited to, assigning Harmonized System classification codes to each Item and filing a completed customs entry and related documents with the customs authorities of the country into which the Item is being imported, (C) account for and pay the assessed import duties and other taxes due upon importation of the Item, each on your behalf, (D) manage any dispute with such authorities regarding customs classifications, applicable duties and/or taxes, and (E) perform any other act that may be required by law or regulation in connection with the exportation, importation and/or transportation of any Item purchased by you for shipment out of the United States and into any other country. The making of export classifications and assigning Harmonized System classification codes requires expertise. You will defer to the expertise of Where is Maui in performing this task and will not question the export classifications made by MY US on your behalf or the product classification codes so assigned by MY US.
If you feel the product did not perform, use the contact us form to reach our automotive support technician.
This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will be unable to refund the balance charged including shipping.
We have a large client base therefore we keep a large supply of products on hand. Our products are NEVER out of stock.
Due to the hazardous materials contained in Where is Maui products, special UPS hazardous shipping is required to ship the products to you in the lower 48 states; therefore we do not accept the return of our products. Additionally, due to the nature of our products and possible misdiagnosis of existing issues or conditions with the engine or fuel system Where is Maui does not offer any refund of purchases made on WHEREISMAUI.COM.
Prior to using any Where is Maui product, it is your responsibility to verify that your issues are not caused by mechanical failure, broken parts, worn parts, or bad gaskets. In addition, it is also your responsibility to verify that the product can be used in your vehicle, verify that you can follow the directions located on WHEREISMAUI.COM, and verify that the engine or fuel system does not have any broken or worn mechanical parts causing your issues. Under no circumstances do we offer refunds, warranties, guarantees or exchanges of our products.
For written inquiries please contact our customer service department:
Effective Date: 2/06/2015
Where is Maui
2441 S Kihei Road
Kihei HI, 96753
Where is Maui cares deeply about online privacy. Where is Maui complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Where is Maui has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/.
Where is Maui has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Where is Maui, please visit the BBB EU SAFE HARBOR web site for more information and to file a complaint: BBB.org/us/safe-harbor-complaints.
In order to use certain features of this Web site, we request certain personally identifiable information from you on the account creation form and/or require you to create a username and password. During account creation you are required to give contact information (such as name and email address). We use this information to contact you about the services or members on our site in which you have expressed interest. You may have the option to provide demographic information such as interests or profession. We encourage you to submit this information so we can provide you a more personalized customer experience. Types of communications you may elect to receive from Where is Maui that require use of personally indentifiable information include Customer Service emails in response to order or product related support issues, Special Promotions and Updates to notify you of promotional opportunities, Newsletters to stay abreast of Where is Maui related news & events, Product or Service Announcements to advise of temporary service outages or technical product announcements, and Partnership or Sponsorship Opportunities. Where is Maui is the sole owner of the information collected on WHEREISMAUI.COM. Where is Maui collects personally identifiable information from our users at several different points on our Web site.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fulfill your orders. If we have trouble processing an order, we will use this information to contact you. Types of order-related communications that require use of personal information include Order Confirmation email to confirm the placement, & summarize the contents of your order, Shipping Confirmation email to notify you when your order ships, and Customer Satisfaction Emails to ensure you are satisfied with your Where is Maui product.
If you enter a promotion, sweepstakes or contest on our site, we require that you provide certain personally identifiable information, including but not limited to your name, address, favorite sports & activities, computer specifications, & website usage preferences. This information is necessary to process your Application and/or Complete Entry, contact you in response to your contest participation, and to improve the Where is Maui customer experience. Types of promotion or contest related communications include Complete Entry Confirmation emails confirming your participation in a given promotion or contest, Thank You Emails thanking you for participation in a given promotion or contest, Congratulations Emails advising you that you may have won or advanced to a new stage of a promotion or contest, and Invitations to future contests & events.
The website uses both non-personally-identifiable information and personal information to improve the overall Where is Maui consumer website experience, provide relevant & targeted content to website Visitors, Customers, & opt-in Subscribers, and to provide paying Customers with efficient communications related to their Where is Maui order. Our websites use non-personally-identifiable information to inform the general public & people who visit our website about Where is Maui products, services, news, & community activities, to improve performance of our websites & business services, to understand how anonymous users interact with our website after seeing Where is Maui advertisements, to identify & retarget advertisements to past website visitors, & to optimize the performance of our advertising campaigns. Our websites use personally identifying information to facilitate communications between Where is Maui & interested parties, to enable the purchase & fulfillment of Where is Maui products & services, & to improve the overall Where is Maui customer & product experience.
If you place an order on WHEREISMAUI.COM, we will use your name & email address to send you an Order Confirmation Email, a Shipping Confirmation Email, and Customer Satisfaction Emails. If you do not wish to participate in Customer Satisfaction emails, you may Opt-Out of such emails upon receipt by clicking “Unsubscribe” link contained in the email.
We will occasionally send you information on products, services, special promotions, contests, events, & opportunities to interact with Where is Maui and our community. You can sign up to receive these emails from us on our Newsletter sign up page &/or during checkout while purchasing a product. Out of respect for your privacy, we present the option NOT to receive these types of communications. Please see “Choice and Opt-out" section below for more details on how to unsubscribe or opt-out of communications from Where is Maui.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.
We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Based upon the personally identifiable information you provide us at the time of account creation or purchase, we will send you a confirmation email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your preferences.
Where is Maui strives to provide the public with relevant, value-added content in the form of advertisements. However we respect the wishes of anyone who does not want to be tracked by 3rd party advertising companies online. Users may opt-out of Where is Maui's cookie-based online advertising & analytics programs by following the opt-out instructions provided by our advertising & analytics partners here.
To opt-out of the Doubleclick & other Google advertising cookies, please visit the Google advertising opt-out page.
To opt-out of analysis via the Google Analytics cookie, please visit the Google Analytics opt-out page.
For more information about which 3rd party advertising cookies may be stored on your browser, including one of our retargeting partners, AdRoll, and how to selectively opt-out of each, please see the Network Advertising Initiative opt-out page
For each visitor to our websites, we collect non-personally-identifiable information including IP address, profile information, aggregate user data, preferences, technical session information, & browser type. This data is used to manage the website, track website usage, provide context for referring traffic sources, and improve overall website performance. This non-personally-identifiable information may be shared with third-parties to provide more relevant services and advertisements to visitors, to understand how anonymous users interact with our website after seeing Where is Maui advertisements on 3rd party websites, to identify & retarget advertisements to past website visitors, & to optimize the performance of our advertising campaigns. User IP addresses are recorded for security and monitoring purposes. If you arrived at our website via a link from another webpage, we may receive aggregate or otherwise anonymous statistical information about your visit to our site. We monitor customer traffic patterns and site usage to help us develop the design and layout of the site, and to improve the content of our website to better match the interests of our website users.
One or more of our third party advertising partners employ a software technology called Web Beacons, that help us better manage content on our site by informing us what content is effective. Web Beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
We serve 3rd party advertisements to you while using our website, WHEREISMAUI.COM. We do work with Website analytics & advertising partners, including Google, Doubleclick, AdRoll, Commission Junction & Facebook, to deliver Where is Maui advertisements on 3rd party publisher websites - these partners may set cookies on your computer's web browser. These cookies allow our partners to recognize your computer so that the ad server can show you Where is Maui advertisements elsewhere on the Internet, and so that our analytics software can measure your engagement & interactions while using WHEREISMAUI.COM. In this way, ad servers may compile anonymous, non-personally identifiable information about where you, or others who are using your computer, saw our advertisements, whether or not you interacted with our advertisements, and actions performed on subsequent visits to WHEREISMAUI.COM. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you, and it allows Where is Maui to optimize the performance of our advertising campaigns and the usability of our website. In other words, we use analytics data in concert with data about our online ads that have been shown using the Google Display Network, DoubleClick for Advertisers, or other online advertising networks. Thus, an we can understand how anonymous users interacted with our website after seeing our ads.
We use Facebook Like button to enable our website users to easily "Like" content found on WHEREISMAUI.COM, and thereby share this content with their Facebook Friends. Please see Facebook's Data Use Policy for more on the type of data tracked by Facebook via this feature.
We use other third parties such as a shipping company to fulfill orders, a credit card processing company to bill you for goods and services, & an email service provider to send out emails on our behalf. When you order products from Where is Maui, we will share your name, email address, shipping address & order contents as necessary for the third party shipping company to fulfill your order. These third parties are prohibited from using your personally identifiable information for promotional purposes. We do NOT share, sell, rent or trade personally identifiable information with 3rd parties for their promotional purposes.
At times, we may post customer testimonials on our web site which may contain personally identifiable information. We obtain the customer's consent via email and/or opt-in methods prior to posting a name, city, or stated activity/interest along with any testimonial.
Where is Maui takes precautions to insure that member account information is kept private. We use reasonable measures to protect member information that is stored within our database, and we restrict access to member information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff. Please note that we cannot guarantee the security of member account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of member information at any time.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We take the same care when we transmit your sensitive information to 3rd Party Services to facilitate your order by using the same SSL technology. To learn more about SSL, follow this link:http://en.wikipedia.org/wiki/Transport_Layer_Security
This notice applies to all information collected or submitted on the WHEREISMAUI.COM website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: